Job Description
A day in the life of the Ascent Service Delivery Manager
As the Service Delivery Manager you will play a central part in the delivery of our Basic Flying Training and Advanced Jet Training services to our UK MoD customer.
Working to the General Manager, this is a senior role responsible for the short to medium term time-horizons to ensure effective collaboration with Training Management, Planning, Aircrew, Customers, and Suppliers to deliver exceptional operational performance.
In driving operational performance, the Service Delivery Manager will lead in implementing daily stand-ups around the SQCDP framework and performance indicators; drive standardisation through QMS adherence; implementation on industrial operations best-practices; and support organisational wide Operational Excellence initiatives.
In addition to the on-site operational delivery resource, the Service Delivery Manager will work closely with operational support functions based out of our Bristol Hub, notably:
- Operations Manager
- Supply Chain Manager
- Head of Quality & Continuous Improvement
- Head of Enterprise Planning.
This role is based at RAF Valley and expected to be on-site Monday to Friday. There will be occasional travel, notably with an induction period at Bristol and at another Ascent site.
What will make you successful
You will already have an extensive background in operations management, as a senior manager and leader in the Aerospace & Defence industry, preferably manufacturing and/or complex services.
You will have an outcome bias and be delivery focused, with a proven track record of maximising value creation for businesses and customers. You will have strong business management and leadership skills and the ability to influence, coach, build organisational core competencies, and ‘get things done’.
And you will also:
- Be a ‘self-starter’ with ability to work autonomously and collaborate effectively.
- Be a strong communicator with facilitation skills.
- Have a good level of ICT literacy.
- Have a good working knowledge of continuous improvement principles, practical problem solving, and risk.
This is a great opportunity to join a growing business and drive real impactful change, if you are up to the challenge please get in touch!
Security Clearance
Please note that many roles within Ascent Flight Training are subject to strict security restrictions. These may affect your eligibility based on factors such as, your nationality (current and former), place of birth or residency history
All applicants must, at a minimum, meet the Baseline Personnel Security Standard (BPSS). In addition, many positions require higher levels of National Security Vetting, which typically demand more thorough background checks.
For this role, the successful candidate must be able to obtain Security Check (SC) clearance.
For further details, please refer to the official guidance on United Kingdom Security Vetting: clearance levels – GOV.UK.
Our Values
We believe that great training starts with great people and our values guide how we work, lead, and grow together:
- Accountability & Empowerment – We take ownership of our actions and empower others to succeed. Everyone is trusted to make a difference.
- Integrity – We act with honesty, fairness, and professionalism in everything we do.
- Courage – We face challenges head on, speak up for what’s right, and embrace change with confidence.
- Teamwork – We collaborate, support one another, and celebrate shared success.
These values aren’t just words, they’re how we build trust, deliver excellence, and create a workplace where everyone can thrive.
We champion diversity and inclusion because we believe that embracing different perspectives fuels creativity and growth. As a Disability Confident Committed Employer, we actively support individuals with disabilities through fair recruitment, tailored accommodations, and inclusive workplace schemes, including apprenticeships and work experience. If you require reasonable adjustments at any stage during our recruitment process, please get in touch and let us know.
The Company
Ascent Flight Training was appointed in 2008 to design and deliver a modern and efficient flying training system by the UK MOD.
Created as a joint venture between Lockheed Martin UK AND Babcock International; and is responsible within the UK Military Flight Training System (UKMFTS) for the training design and training delivery that creates the next generation of aircrew.